Refund and Cancellation Policy

InviteLynk sells access to customisable digital invitation websites and invite cards. No physical product is shipped. Delivery occurs electronically when paid features are activated in your account or the purchased invitation/card can be edited or published. Unless checkout expressly states otherwise, purchases are one-time payments, not recurring subscriptions.

You may abandon or delete an unpaid draft without charge. Before payment, you may cancel by leaving checkout. Once payment succeeds and digital access, customisation, or publishing is made available, the order ordinarily cannot be cancelled for change of mind. This does not limit remedies that cannot be excluded under applicable consumer law.

We will assess a refund request where:

• you were charged more than once for the same order;
• a charge was unauthorised and is verified through the payment process;
• payment succeeded but we did not provide the purchased access and cannot fix the issue within a reasonable time;
• the service has a material defect or deficiency that we cannot reasonably remedy;
• a refund is otherwise required by applicable law.

A refund is ordinarily unavailable for:

• change of mind after digital access or publishing is available;
• mistakes in content entered or approved by the user;
• problems caused by the user's device, network, forwarded link, or an unrelated third-party service;
• loss of access caused by a serious or repeated breach of our Terms.

We will still consider any non-waivable statutory remedy that applies to the circumstances.

Email support@invitelynk.com, preferably within 7 days of the charge so we can investigate promptly. Include the account email, payment or order reference, date and amount, the reason for the request, and relevant screenshots. The 7-day request period does not shorten any longer right available under law.

We aim to acknowledge a complaint within 48 hours and resolve it within one month. Approved refunds are sent to the original payment method. After approval, banks and payment providers commonly require additional processing time; please allow approximately 7–10 business days. Actual timing may vary by provider.

Cancelling or refunding an order does not automatically delete account, guest, or RSVP data. Submit a separate deletion request through our Contact page. If you do not recognise a charge, contact us and your payment provider promptly. Nothing in this policy prevents you from using a lawful bank, payment-provider, or consumer remedy.

For billing, delivery, cancellation, or refund questions, email support@invitelynk.com or use our Contact and Grievance page. Purchases are also subject to our Terms and Conditions.